COYAMA Floating Sound Bath – Terms & Conditions (Guest Version)

1. Eligibility

To participate, you must:

• Be 18 years or older.

• Be able to enter and exit the pool steps with minimal assistance.

• Be comfortable being in a pool environment.

• Be able to follow verbal safety instructions.

• Complete the required Health Waiver at least 72 hours before the session.

Participation may not be suitable if you:

• Have mobility limitations affecting safe entry/exit.

• Have recent surgery, injury, or medical conditions affecting balance or awareness.

• Have uncontrolled epilepsy or conditions that may cause sudden loss of consciousness.

• Have medical or sensory conditions aggravated by sound or vibration.

• Cannot swim or feel unsafe in water.

• Are pregnant.

• Are under the influence of alcohol, recreational drugs, or misused medication.

• Have unmanaged mental health conditions that may impair safe participation.

If unsure, please contact us before booking.

2. Clothing Guidance

Comfortable clothing is recommended. Suitable options include:

• Leggings

• Shorts

• T-shirts

• Swimsuits

Avoid:

• Heavy or restrictive clothing

• Long, loose garments that may trail into the water

• Clothing with metal components that may become uncomfortable on floats

Blankets, pillows, and eye masks are provided.

3. Safety During the Session

• Follow all staff and lifeguard instructions.

• Do not move on or off a float unless assisted by staff.

• If you feel unwell or wish to leave, raise your hand.

• Light snoring is normal; deeper sleep that affects safety will be gently interrupted.

• Personal belongings are your responsibility; COYAMA accepts no liability for items that become wet or damaged.

4. Late Arrival Policy

For safety and to maintain a calm experience:

• Guests arriving more than 5 minutes late cannot be admitted.

• Late arrivals cannot be refunded or transferred.

5. Cancellation & Transfers

• All bookings are non-refundable.

• If you cannot attend, please inform us as soon as possible.

• With at least 72 hours’ notice, COYAMA may attempt to fill your space.

• If successful, you may be offered an alternative date (subject to availability).

• If the space cannot be filled, no refund or alternative date will be offered.

• Guests are welcome to transfer ticket to friend if they cannot attend on the proviso they meet our eligibilty criteria. In all cases please contact us prior to transfer of ticket to ensure it is honoured.

6. Health Waiver Requirement

The Health Waiver must be submitted 72 hours before your session.
COYAMA may decline participation if any information indicates that the session would be unsafe for you.

Failure to complete the waiver on time may result in cancellation without refund.

7. Liability

By participating, you acknowledge that:

• You are responsible for ensuring the session is suitable for you.

• You will follow all safety instructions.

• COYAMA is not liable for injuries or incidents arising from failure to follow instructions or from undisclosed medical conditions.

8. Acceptance of Terms

By booking a Floating Sound Bath, you confirm that:

• You have read and understood these Terms & Conditions.

• You meet the eligibility criteria.

• You understand the safety requirements.

• You accept the cancellation and lateness policies.

If unsure, please contact us before booking.

9. Photography and Filming Consent

By purchasing a ticket or registering for any COYAMA event, you acknowledge and agree that photography, video, and audio recording may take place during the event. You grant Odyssey Wellness Ltd and its affiliates the right to use your image, likeness, and voice in any recordings, photos, or other media for marketing, publicity, and promotional purposes across all platforms, in perpetuity and without compensation. If you do not wish to be recorded or photographed, it is your responsibility to notify the organiser in writing before the event.